Delivery MethodSELF-COLLECTION (NO SHIPPING FEE for SELF-COLLECTION)
- Self-collection on your orders is available. You can save the costs of delivery by picking up your order at our showroom.
- Please tick the “Pickup From Store” option during your check out process. You will receive a message from us when your order is ready.
- We encourage self-collection by the Purchaser. In the event, if the purchaser would like to authorize another person to collect on behalf, the following criteria must be met. Windeco reserves the rights to reject collection by the unauthorized person and/or if the following criteria is not fulfilled -.
- Purchaser need to provide the authorized person name (as per MYKAD) and IC number at the “add comment about your order” column.
- During collection, the authorized person needs to bring along the e-invoice and present MYKAD for verification to collect the product(s).
- We will email/call you to inform you the date and time of collection.
- Your order will ONLY be available for pickup @ Windeco showroom within the period stated in your Invoice Email Notification.
- When picking up your order, please print out and present your invoice at the Cashier Counter.
- We are unable to support a change of pickup location.
- All uncollected orders will automatically be cancelled at the end of the pickup period. A 50% refund will also be issued, kindly refer to the “Refund” policy.
- Should you have any questions about your order, please call us at +6016-7161166 during our office hours from 9.30am to 8.30pm. We are opened daily unless every Thursday only.; or email to firstname.lastname@example.org.
- Windeco currently ships within Malaysia and Singapore only.
- It is the customer's obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, Windeco is not obligated to re-send the order to the correct address at our expense.
1. We do nationwide delivery subject to the following delivery charges.
RM15 per item.
2. We deliver all orders from Monday to Friday. Detail timeline as below:
• 1 - 2 days packing and handling from Windeco Showroom for ready made stock
• 7 - 14 days making, packing and handling from Windeco Showroom for custom made stock
• 3 - 5 days for Courier Company to reach customer at Peninsular Malaysia and Singapore
• Minimum 21 working days for Courier Company to reach customer at East Malaysia
3. If you prefer to self-collect at Windeco showroom, please allow a maximum of 7 working days for the goods to reach appointed showroom.
- All products ordered will be packaged appropriately for deliveries. Our Quality Control department will check every item carefully before proceed, we will provide secure packaging for each package.